Terms & Conditions

1. The Website

All the text, images, graphics, logos, artwork and other content on this website is owned by DM Club Supplies, and is protected by copyright and trademark laws. No part of the website may be reproduced without DM Club Supplies prior consent.

2. Secure Shopping at DM Club Supplies

Shopping at DM Club Supplies is completely safe and secure. Our secure server encrypts all information you give us, including your name, address and credit or debit card details, to ensure that this information can be safely transmitted through the internet without any other party being able to access it. DM Club Supplies never passes any of your details on to any third party. DM Club Supplies reserve the right to decline an order at our absolute discretion.

3. Prices

DM Club Supplies reserves the right to change the prices of our products at any time and without prior notice. Unless otherwise stated, all prices on our website are exclusive of VAT, delivery, insurance and installation. You undertake that all details you provide to us for the purpose of ordering Goods are correct and should you be using a credit or debit card there must be sufficient funds to cover the cost of the Goods ordered. If the prices of our products change for any reason between the date we accept your order and the proposed delivery date, we will inform you and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, you will of course be given the option to cancel your order and receive a full refund.

4. Order and Acceptance

A contract of sale will exist when we accept your order. Your order will be accepted by way of a confirmatory e-mail. This confirmatory e-mail shall contain information regarding the Goods ordered, the cost of those Goods and any other important information in our sole discretion we choose to provide. You must check the details contained in this e-mail and we advise you to print and keep a copy of it. By placing your order with DM Club Supplies, you agree to buy the Goods ordered at the specified price. If you have any doubts at all about the quality or suitability of a personalised item, we advise that you do not place the order without contacting us first. All our Goods are offered subject to availability. Occasionally some items may be replaced with a similar high quality product with the same value. Where the price of any Goods has increased between the time of your order and our acceptance of it or, if a delivery charge needs to be amended, we will email you to advise of the change. Your statutory rights are not affected.

5. Title

Risk of damage to or loss of items purchased from DM Club Supplies passes to you at the time of delivery. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Title of the goods shall pass to you at the time payment for the Goods is received by us in full and until such time all Goods remain the property of DM Club Supplies.

6. Warranties

Although DM Club Supplies aims to provide our customers with high quality products and takes all reasonable steps to ensure you are pleased with your purchase, unless otherwise stated our products are covered only by the manufacturer's guarantee.

7. Payment

DM Club Supplies accepts payment using all major credit and debit cards, including MasterCard, Visa, Visa Electron, Visa Debit, Maestro. Cheques:- made payable to DM Club Supplies, & postal orders.

8. Delivery

Providing the DM Club Supplies has the items in stock, we deliver within 2 working days.

Carriage is charged on all orders under the value of £100 + VAT. Our standard P&P charge is £9.99.

Free delivery and our standard delivery charges are only applicable to deliveries within the UK Mainland, excluding Scottish Highlands. Delivery is available outside of these areas but additional charges may apply. If you are unsure please contact us at sales@dmclubsupplies.co.uk before placing your order. DM Club Supplies reserves the right to decline any order placed where additional delivery costs may apply.

We deliver the products you order to the address you specify for delivery. It is important that this address is accurate. It is a condition that all orders despatched will require a signature on delivery; we will never leave items unless they have been signed for. We will use all reasonable endeavours to deliver the Goods by the delivery date stated, however, we cannot accept any liability in the event that the Goods are not delivered by the specified date. We cannot accept any liability for any loss or damage to the products once they have been delivered and signed for.

9. Returns & Refunds

Please read the Returns Policy below before placing your order with DM Club Supplies in case you wish to return your order for any reason: If you are returning an item to us because it is damaged, defective or due to an error on our part or any shortages in your delivery, you must notify DM Club Supplies in writing within 3 working days of delivery. DM Club Supplies will check all items that are returned as damaged or defective. In the event that we find no fault with any item, we reserve the right to recover the cost of the item and our expenses from you.

10. Cancellation

If you are purchasing Goods and having received the Goods, you want to return them (assuming they are not faulty or damaged) you are permitted to do so at your own cost, unused, within 3 working days from the date the goods are delivered to you. Although you are not required to give any explanation for returning the product DM Club Supplies appreciates all positive and negative feedback from our customers in order to help us improve our products and services for the future. DM Club Supplies reserves the right to refuse any returns. This does not affect your statutory rights.